Last updated: 10-12-2025

Thank you for shopping with TOONIVERSE. We aim to provide you with the best shopping experience, including smooth and timely delivery of your orders.
Please read our shipping policy carefully.

 

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1. Processing Time

• All orders are processed within 1–3 business days after they are placed.
  
  

• Orders are not shipped or delivered on Sundays or public holidays.
  
  

• In case of high order volume or delays, we will notify you via email or SMS.
  
  

 

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2. Shipping Time

Delivery time may vary based on your location.

• Metro Cities: 3–5 business days
  
  

• Other Cities: 5–7 business days
  
  

• Remote Areas: 7–10 business days
  
  

Once shipped, you will receive a tracking link via email/SMS.

 

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3. Shipping Charges

• Prepaid Orders: [Free]
  

• Cash on Delivery (COD): Additional ₹20-₹50 COD fee (varies by product)

• Free shipping above ₹999 order value.
  
  

 

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4. Order Tracking

After your order is shipped, you will receive a tracking number via email/SMS.
You can track your shipment from our Track Order page or through the courier partner’s website.

 

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5. Incorrect Address / Failed Delivery

If the order returns due to:

• Incorrect or incomplete address
  

• Customer unavailability
  

• Non-acceptance of delivery
  
  

The customer may be charged an additional reshipping fee.

 

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6. International Shipping (If applicable)

• Yes / No (Choose one depending on your store)
  

• Customs duties and taxes (if applicable) must be paid by the customer.
  
  

 

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7. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours with:

• Order ID
  

• Images or video of the damaged item
  
  

If your package is lost in transit, we will coordinate with the courier and resolve the issue.

 

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8. Contact Us

For any shipping-related queries, feel free to reach out:

📧 Email: info@tooniverse.in
📞 Phone: +91 9820641663
📍 Address: Gala no 21, 2nd Floor,

Chhabra Building Industrial Premises Co-op. Soc. Ltd,

Chhabra Industrial Estate, Shivaji Nagar, Vakola Bridge,

Santacruz East, 

Mumbai - 400055